BANK SERVICE DELIVERY AND CUSTOMERS SATISFACTION NIGERIAN BANKS
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- NGN 5000
Abstract
This study is on bank service delivery and customers satisfaction in Nigerian banks. The total population for the study is 200 staff of selected banks in Oredo local government of Edo state. The researcher used questionnaires as the instrument for the data collection. Descriptive Survey research design was adopted for this study. A total of 133 respondents made up human resource managers, accountants, customer care officers and marketers was used for the study. The data collected were presented in tables and analyzed using simple percentages and frequencies.
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